Support Desk
One place to reach the people who can actually resolve your question - admissions, documents, payments, counselling, or partner access.
Choose a Support Channel
All three routes reach the same team. Pick whichever suits how urgent your question is.
Call the desk
Fastest route for admission deadlines and document issues.
+91 98765 43210Mon-Sat, 9:00 AM - 6:00 PM IST
Email support
Best for anything needing documents or a written record.
support@vinayakacademy.comResponse within 12 business hours
Request a callback
Send your query through the form and pick a convenient slot.
Open the enquiry formCallbacks scheduled the same working day
What Do You Need Help With?
Mentioning the area when you write in gets your query to the right desk on the first pass.
Admissions and applications
Eligibility questions, application status, deadlines, and institution responses.
Document verification
Which documents are needed, formats accepted, attestation, and re-submission.
Fees and payments
What is payable to an institution directly, invoices, and receipt confirmation.
Counselling sessions
Booking, rescheduling, assessment reports, and changing your assigned counsellor.
Partner portal access
Credentials, team access, lead attribution, and commission statements.
Privacy and data requests
Access, correction, or deletion of your personal data, and consent withdrawal.
What Happens After You Write In
The same timelines apply whether you are a student, a parent, or a channel partner.
Raise it
Call, email, or submit the enquiry form with your name, phone number, and what you need help with.
Acknowledgement
We confirm receipt within 48 business hours and give you a reference to quote in follow-ups.
Assigned owner
A senior counsellor or the relevant desk takes ownership and contacts you directly with next steps.
Resolution
We aim to close the matter within 15 working days, and tell you where things stand if it needs longer.
Send us the details and we will take it from there
Share your question, your phone number, and any reference you already have. A senior advisor picks it up within 12 business hours.